999be Privacy Policy

1. Introduction and Scope

999be is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy describes how 999be collects, processes, stores, and protects the personal information of users through its website, mobile application, and related services.

This policy applies equally to all services, products, and digital platforms of 999be. By creating an account or using our services on the platform, you are considered to have accepted all terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our platform.

2. Data Collection

999be may collect the following types of information. We only collect data that is necessary for providing our services.

2.1 Information You Provide Directly

When you register with 999be or contact us, the information you provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or other identity verification documents
• Banking and payment information (bKash, Nagad, Rocket, Upay, bank account)
• Address and other contact details

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Login time, session data, and activity logs
• Gameplay history and transaction details
• Cookies and similar tracking data (see Section 5 for details)

2.3 Information Received from Third Parties

We may sometimes receive information from legitimate sources, such as identity verification service providers and fraud prevention agencies. This information is used solely for security and compliance purposes.

3. Purpose of Data Use

999be uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming services, betting features, and process financial transactions.
• Identity Verification: To complete age verification (21+) and the KYC (Know Your Customer) process.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints, questions, and support requests.
• Personalized Experience: To recommend games and offers based on your preferences.
• Legal Obligations: To comply with applicable laws and regulations and to report to regulatory authorities.
• Technical Improvement: To improve the platform's performance and user experience.
• Responsible Gaming: To monitor your gaming habits and help ensure your wellbeing.

We will not use your information beyond the purposes stated above. If there is a need to use your data for any new purpose, we will notify you in advance and obtain your consent where required.

4. Sharing Data with Third Parties

999be does not sell your personal information or transfer it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

4.1 Service Partners

Trusted third parties that assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, technology service providers, and game suppliers. These partners process data only in accordance with our instructions and under strict confidentiality agreements.

4.2 Legal Requirements

It may be necessary to disclose information to comply with court orders, lawful requests from law enforcement agencies, investigations by government regulatory bodies, or anti-money laundering regulations.

4.3 Business Transfers

If 999be undergoes a merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance and ensure that the successor party maintains the same privacy standards.

5. Cookies and Tracking

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Functionality Cookies: Remember your preferences such as language selection, game settings, and so on.
• Analytics Cookies: Used to understand how we can improve our platform. This data is analyzed in aggregate.
• Security Cookies: Help identify fraudulent activity and protect your account.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, doing so may limit some platform functionality and may affect your ability to log in to your account.

6. Data Retention and Security

999be follows state-of-the-art security technologies and practices to protect your personal information.

6.1 Technical Security Measures

• SSL encryption — all data transmissions are encrypted
• Sensitive data stored with 256-bit AES encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

6.2 Data Retention Period

We retain your information in accordance with the following policy:

• Active account data: for the entire duration the account remains open
• Transaction records: for the period required by legal obligations
• Customer service records: up to 3 years
• After account closure: for the period required to fulfill legal obligations

6.3 Response to a Data Breach

If a data breach occurs and poses a risk to your rights and freedoms, 999be will notify you as quickly as possible and within legal limits. We will take immediate corrective action.

7. Your Rights

Under our Privacy Policy, you enjoy the following rights:

7.1 Right to Know

You have the full right to know what kind of information we are collecting about you, why we are collecting it, and how it is being used.

7.2 Right to Rectification

If you believe that information we hold about you is inaccurate or incomplete, you may request a correction. We will update the information within a reasonable time.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible where there are legal obligations or ongoing investigations.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

7.5 Right to Data Portability

You may request a copy of your personal information from us in a common, machine-readable format.

8. Protection of Minors

999be provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. We actively verify age during the registration process.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information. We ask parents and guardians to monitor their children's online activity.

If you suspect that a minor is using our platform, please contact [email protected].

9. Policy Changes

999be reserves the right to update this Privacy Policy from time to time. Before any significant changes, we will:

• Post a prominent notice on our platform.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue to use the platform after the updated policy is published, you will be considered to have given your consent to the revised policy. We recommend that you review this policy regularly.

Minor changes, such as spelling corrections or language clarifications, may be made without prior notice.

10. Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week, in Bengali
• Response Time: Usually within 2 business days

999be treats every privacy-related request or complaint with the highest importance and works to resolve it within a reasonable time. We believe that your trust and privacy are the foundation of our service.