RESPONSIBLE GAMING

999be Responsible Gaming — Your Safety Is Our Priority

999be believes gaming should be an enjoyable form of entertainment — not a source of stress or harm. We are committed to protecting the mental and financial wellbeing of every player.

21+

This platform is for users aged 21 and above only.

The minimum age to register or play on 999be is 21. Access by minors is strictly prohibited. Age verification is an integral part of our platform.

Our Commitment

Why Is Responsible Gaming Important?

Online gaming can be an enjoyable pastime, but losing control of it can have a negative impact on mental health, family life, and finances. 999be always puts its players' wellbeing first. We want you to enjoy gaming as a positive experience — it should never become a burden.

Responsible gaming means knowing your limits, setting a budget, and keeping gaming separate from other areas of your life. On the 999be platform we actively provide various tools and resources to help you set and maintain those limits.

Remember: gambling is not a source of income — it is a form of entertainment. Placing more bets in an attempt to recover lost money is a dangerous habit that can lead to serious financial harm. Follow the responsible gaming principles on 999be and always keep your gaming within limits.

Key message: If gaming starts to have a negative effect on your life, contact our support team right away. Our Bengali-language 24/7 live chat is always ready to help.

Protection Tools

Your Control Is in Your Hands

To support responsible gaming on the 999be platform, we provide the following tools. Using them will help you keep your gaming experience safe and under control.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. A 24-hour cooldown period applies if you want to increase a limit.

Financial Protection

Self-Exclusion

If you feel you need a temporary or long-term break from gaming, choose self-exclusion. During this time your account will be completely inactive and no deposits or bets will be possible.

Voluntary Break

Time-Out Feature

Choose a time-out for a short-term break — from 24 hours up to 6 weeks. During a time-out you will not be able to log in or play any games.

Take a Break

Session Time Limit

Set a time limit for each gaming session. When the set time is reached, the system will automatically alert you and can stop your gaming. This helps you avoid spending too much time playing.

Time Management

Reality Check

At regular intervals you will be reminded how long you have been playing and how much you have won or lost. This information helps you stay aware and make informed decisions.

Awareness

24/7 Support

Our support team is by your side around the clock, in Bengali. Do not hesitate to talk about gaming concerns — contact us directly via live chat and we are ready to help.

Support
Warning Signs

Recognize the Signs of Problem Gambling

If any of the following signs appear in you or someone close to you, action should be taken immediately.

  • A tendency to keep placing bets to try to recover lost money ("chasing losses")
  • Depositing more than a set budget or borrowing money to play
  • Prioritizing gaming over family, work, or sleep
  • Lying to family or friends about gaming
  • Feeling restless or irritable when not playing
  • Spending savings or emergency funds on gaming
  • Multiple failed attempts to stop gaming
Responsible Gaming Tips

Build Healthy Gaming Habits

01

Set a budget in advance

Before you start playing, decide the maximum amount you are willing to spend. When you reach that limit, stop playing.

02

Keep your time limited

Decide in advance how long you will play each day or each session, and set an alarm.

03

Do not make decisions driven by emotion

Avoid gaming when you are angry, sad, or stressed — decisions made in that state tend to be poor ones.

04

Do not make gaming your only entertainment

Spend time with family, catch up with friends, play sports — keep your life varied.

05

Do not treat a win as guaranteed

Gaming outcomes depend on chance. No strategy or pattern can guarantee a win.

How to Use

Activate Protection Tools

After logging in to your 999be account, you can activate any of these tools at any time from your profile settings.

Profile Settings

Log in to your account → Menu → find the "Responsible Gaming" section.

Choose a Limit

Deposit limit, session time, or time-out — choose one or all of them based on your needs.

Confirm

Save your changes — lowering a limit takes effect immediately. A cooldown period applies for increases.

For self-exclusion: Self-exclusion can only be activated through the support team. Contact our 24/7 live chat or email [email protected] — we will take action as quickly as possible.

Minor Protection

Our Commitment to Protecting Minors

999be does not allow minors to access the gaming platform under any circumstances. We strictly follow a 21+ age verification process. Age verification is mandatory when opening an account, and identity document verification may be requested in suspicious cases.

If you have children or teenagers at home, use parental control software on your device. Always keep your login details private and avoid playing games in front of children.

If you suspect that a minor is using your account, change your password immediately and notify us at [email protected].

Common Questions

Questions and Answers About Responsible Gaming

The most frequently asked questions about responsible gaming are answered below.

Log in to your 999be account, go to the profile menu, and find the "Responsible Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a 24-hour cooldown period. If you cannot find it in the settings, contact our live chat for help.

You can request to reactivate your account after the self-exclusion period ends. However, this process is intentionally slow — a minimum 7-day reflection period applies. During this time our support team will contact you to make sure you are making the decision with a clear mind.

A time-out is a short-term break — typically from 24 hours up to 6 weeks. Once set, your account remains inactive for the chosen period. Self-exclusion is a long-term option — ranging from 6 months to permanent. If you feel gaming is becoming a problem, self-exclusion is the more effective choice.

Start by talking with empathy — listen without judgment. Let them know about the responsible gaming tools at 999be and encourage them to contact the support team. You can also reach out on their behalf by emailing [email protected] as a third party. You may also suggest professional mental health support.

No, not under any circumstances. The minimum age to open an account at 999be is 21. Age is verified at registration, and a copy of an identity document may be requested in suspicious cases. Accounts belonging to minors are closed immediately and any deposited funds are returned.

Yes, your account balance remains completely safe during self-exclusion. Gaming activity is suspended, but the funds in your account remain yours. Once the break ends, or by contacting the support team, you will have the option to withdraw your balance. For any financial questions, contact [email protected].

Need Help? We Are Always Here

Contact us with any gaming concerns or browse our games section.

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Contact via Live Chat

Talk to our support team in Bengali 24 hours a day, 7 days a week. Discussions about gaming concerns are completely confidential.

Contact via Email

Send any request related to responsible gaming or self-exclusion to: [email protected]